As a web hosting provider, EggStream Webhosts is committed to helping
people and businesses get online and reap sizeable benefits from their
online business or ecommerce website. We run a thriving, full-service company
that offers comprehensive web hosting, domain registration and web design
solutions. EggStream Webhosts has its headquarters in San Diego, CA, and
operates globally via the Internet.
Quality of Service
At EggStream Webhosts, we have built a considerable reputation by offering
e-solutions that harmonize with customer requirements. You can choose from
our range of web hosting plans to find the one that is just right for your
company's website. Our staff is highly certified, diligent and up-to-date
on technical developments. We are devoted to building lasting relationships
with every client, and consistently strive to extend personalized service.
Technology & Equipment
Facilities
Our datacenter facility offers complete redundancy in power, HVAC, fire
suppression, network connectivity, and security. With over 35,000 sq ft
of raised floor and 15,000 sq ft of static free tile, it has an offering
to fit any need. The datacenter facility sits atop multiple power grids,
with PowerWare UPS battery backup power and dual power generators onsite.
Our HVAC systems are a combination of glycol, chilled water, and condenser
units by Data Aire to provide redundancy in cooling coupled with 8 managed
backbone providers. Twelve more third party backbone providers are available
in the building via cross connect. Fire suppression includes a pre-action
dry pipe system including VESDA (Very Early Smoke Detection Apparatus)
with over 600 smoke detectors.
Our datacenter features keycard locks on all paths to sensitive areas,
as well as motion-sensitive closed-circuit cameras throughout the premises.
All visitors to the datacenter must check in and out of the facility at
the front desk with a government-issued photo ID.
Monitoring
Our datacenter and infrastructure are monitored at all times. Our internal
monitoring system is an open source code highly modified by our technicians
to satisfy our customer needs. The IPAlert system monitors up to 16 different
services over a private or public IP network without a client install.
Our premium IPAlert system also includes a client based monitoring application
that will allow us to drill down and monitor all internal server services
such as ram usage, CPU usage, applications, services, and internal temperature.
The IPAlert system also houses key escalation procedures designed to ensure
the correct escalation path is utilized at the first sign of trouble. Our
NOC personnel monitor the IPAlert system 24/7/365 from both datacenter
locations with technician's onsite around the clock to assist you in your
needs.
Customer Support
The EggStream website is designed for easy navigation and use. You can
check availability of domain names, transfer or renew domain names in bulk,
and manage all your services through a web interface at 'My Account'. We
provide 24/7 customer support for your problems and questions. Our trouble
ticket system makes it simpler for you to register complaints and track
responses.
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