If you have uploaded your files, but are still seeing the welcome page or a "parent directory" page, you did not upload into the correct directory. Please be sure you are uploading into the "www" or "public_html" subdirectory of your account. Also you must replace the default index.html file that comes with your account when you log in for the first time. This index file is a simple welcoming page we put on all new accounts.


Timestamp: 05/25/2003

To access a file on your anonymous site use:
ftp://anonymous@yourdomain.com@ftp.yourdomain.com


Timestamp: 05/25/2003

To login to your main FTP account type in:
ftp://login:password@domain.com
into the URL field on your web browser.


Timestamp: 05/25/2003

Follow these steps:

Login to your control panel
Under the FTP Tab (near bottom right section) Click "FTP Accounts"
Click "Add Account"
For the login field, enter any name you want
Enter a password

Click "Create"

The login name will become the created directory. If you entered "joe", a directory called "joe" will be created under your "www/public_html" directory. If you already have a directory called "joe" then a new directory will not be created.

To login to your FTP account use the following settings in your FTP software.

hostname: yourdomain.com or your IP address
login: username@yourdomain.com (joe@yourdomain.com)
password: enter_your_password

Users will only have access to the directory you created. If you created a login name called "joe". Then once logged in, joe can only access the "joe" directory and anything below that, e.g. yourdomain.com/joe/test/. Joe will not be able to access any directory higher than his directory.


Timestamp: 05/25/2003

Create your secondary FTP account via your control panel and then use these settings to login:

FTP Server: Yourdomain.com OR YOURIP
FTP Login: secondaryusername@yourdomain.com
FTP Pass: secondarypassword

A secondary FTP account has access to only one subfolder of your public_html folder. For example:

Secondary FTP Account: bob@yourdomain.com
Secondary FTP Root Folder: /home/yourusername/public_html/bob/

If you would like to setup an FTP account for a subdomain, you need to use the same name for the subdomain and the FTP acccount:

subdomain: mysubdomain.yourdomain.com
ftp: mysubdomain


Timestamp: 05/25/2003

To log into your anonymous FTP account, you will need to connect to ftp://ftp.yourdomain.com with a FTP client program, using the settings below:

server: ftp.yourdomain.com
login: anonymous@yourdomain.com
pass: password

Your root folder on your account for your anonymous FTP is /public_ftp


Timestamp: 05/25/2003

We have seen erratic behavior with some users who were located behind some industry-standard firewalls with NAT translation. The problems can mostly be easily solved by turning on passive (PASSV) FTP mode in your upload software.


Timestamp: 05/25/2003

When you FTP into your account, you will see 5 folders (tmp, mail, public_html, public_ftp and www). You need to upload all your files to the "public_html" or "www" directory. Make sure your main page is called "index.html" (as this will be the first page people see when they put your domain name in the URL). The file needs to be in all lowercase letters. It cannot be named "INDEX.HTML" or "Index.htm" or "Index.html" After you've uploaded your files, you can access your website with the temporary URL which was given in your "Account Setup" letter until your domain name is transferred to us. After your domain name points to our DNS numbers, you can access your website with your domain name.


Timestamp: 05/25/2003

CGI scripts can be executed anywhere on site. They do not need to be placed in a CGI-BIN. However for safety reasons we recommend you place them in the public_html/cgi-bin/ subdirectory of your account. Most scripts are then generally CHMODDED to 755.


Timestamp: 05/25/2003

Much like HTTP is a protocol for viewing web pages and sites, FTP (File Transfer Protocol) is a standard protocol for uploading files over the Internet. For the new users, FTP software provides for a very easy drag-and-drop interface for web site control. FTP is also a very powerful tool that allows for advanced users to perform various operations with ease and speed.


Timestamp: 05/25/2003